Business Transformation Lead


Reference Number: 8604SIaa

Business Transformation Lead


  • Lead the ‘Our Council’  business enhancement programme
  • High impact role reporting to the CEO
  • Transform customer interaction


About The Organisation:

The Invercargill City Council Council’s vision Our City with heart / He Ngākau Aroha is to create an exciting, innovative, safe, caring and friendly city offering lifestyles based on a healthy environment and a diverse, growing economy.

With total income in excess of $113m per annum and employing approximately 350 FTE employees, the Council is a key player in advancing the growth and prosperity of the Southland Region. 

The city is in a strong financial position and is committed to a number of key initiatives including the inner-city re-development, key community and infrastructure investments over the coming years and a continual focus on customer service and ongoing process efficiencies.


About the Role: 

This is a new role reporting to the Chief Executive and supported by two direct reports.

The Business Transformation Lead oversees the implementation of the Council’s business enhancement programme ‘Our Council’. The programme will deliver a coordinated approach to connecting and enhancing the experience of customers, business partners and people through the use of technology and efficient business systems and processes. (The ‘Our Council’ programme aligns to achieving the community outcome of ‘Embrace Change and Innovation’ as part of the Council’s Long term Plan.)

As well as the implementation of ERP system TechnologyOne, the five-year programme will deliver key outcomes such as improved online services for customers, seamless supply chain management and asset maintenance scheduling for business partners and enhanced tools, systems and processes for Council people, including HR Assets, consenting and RFS processes.

The role will work in partnership with the IS  managers through the planning, execution and post-implementation phase, overseeing both the technical delivery and the change management aspects, while ensuring alignment with business objectives.


The Ideal Person:

You will have experience in ERP delivery, able to balance the challenges of implementation with maintenance of business as usual. You will be expert at leading change and transformation programmes within a complex organisation, dealing with interconnected systems and processes, while maintaining a key focus on people related outcomes. And by applying a professional project change management approach, you will make certain each initiative is delivered on time, on budget and within scope, seamlessly integrating into day-to-day operations.

An effective communicator, you will have an innate ability to take people on a journey, influencing, encouraging and supporting internal and external customers through the change processes.

Sensitive to the impact on people and culture, you will also ensure each initiative involves engaging and collaborating with stakeholders, fostering of strategic partnerships and achieving successful user buy-in.

You will also have experience in establishing an Organisational Portfolio Management practice, to provide visibility, prioritisation, governance and project management practices across the organisation.

In addition, you will have:

  • A tertiary bachelor’s degree level qualification in Business Administration or similar
  • A qualification in certified change management model/framework such as Prosci ADKAR
  • Experience establishing and overseeing a Portfolio Management practice or similar
  • A minimum 10 years’ experience in change and transformation leadership within a large and/or complex environment
  • A minimum 15 years’ experience in project or programme management positions, ideally in information technology or corporate change projects
  • Strong and proven current technical knowledge in information technology enterprise system change and implementation
  • Sound public speaking and presentation skills, confidence and experience in dealing with people
  • Strong digital and computer literacy skills
  • Demonstrated commitment to the principles of the Treaty of Waitangi and an awareness of Māori perspectives and issues relevant to Māori.

Certification in PRINCE2 or PMP (Project Management Professional) and MPO is desirable, as is knowledge of, or experience in, the local government environment.


The Region:

Invercargill’s reputation for being family-friendly is well deserved, with affordable housing, great schools and amazing public facilities.  With Central Otago, Fiordland and the Catlins on their doorstep, Invercargill is uniquely situated to enable easy exploration of the region’s world-famous ski fields, lakes and wineries.  All good reasons why working for Invercargill City Council is a great career and lifestyle choice.