“How likely are you to recommend our organisation to a friend or colleague?”
NPS (Net Promoter Score) is a universal and well-tested measure of customer perception based on this one simple question.
Respondents give a rating between ‘0’ (not at all likely) and ‘10’ (extremely likely), and are split into three categories:
- Promoters respond with a score of 9 or 10.
- Passives respond with a score of 7 or 8.
- Detractors respond with a score of 0 to 6.
Overall, an NPS score above ‘0’ is deemed ‘good’, and an NPS of ‘+50’ or over is deemed ‘excellent’.
Sheffield North Island has been surveying clients and candidates for the past two years to understand, in greater depth, as to how our services are perceived.
As of the end of Q2 2024, our NPS was 81%. By comparison, the Perceptive NZ 2023 NPS Industry benchmark for a business consultancy is 25%.
We are extremely proud of these results which speak volumes of the dedicated, highly professional and knowledgeable staff Sheffield attracts and retains.
These NPS scores are further validated by qualitative feedback from a range of clients.