Membership Services Manager

Reference Number: 8238aa

Location: Auckland or Wellington

Established in 1917, MTA has grown from a small organisation to become a trusted brand and the largest automotive industry body in New Zealand, representing over 3,800 automotive businesses and acting as a strong advocate for the sector.  In over 100 years, our mission has remained unchanged – to create a sustainable business advantage for members, and provide leadership within our industry.

Now as the automotive industry undergoes the biggest change in 100 years, MTA has developed a bold strategic plan that will equip and support members to thrive in this new environment. Key to this strategy are two new roles which are fundamental to success and offer the opportunity to guide this trusted organisation on the next exciting phase of its journey.

We are seeking to appoint a Membership Services Manager who will own the development and delivery of our strategy as it relates to member products, benefits and services. This Manager will lead the team responsible for most day-to-day interactions with our members and will therefore ensure that every engagement is well directed, has a purpose, and fully reflects the diverse needs of the people that we serve.

This is a pivotal role within the Member Services team. From input into the MTA strategy, to developing and owning the Membership Benefits Delivery Strategy and Plan, this role takes ownership for the delivery of Products, Benefits and Services (new and existing) to our members in a meaningful and significant way, maximising retention along the way.

Great candidates for this role will be responsive and customer-led leaders with experience in leading large operational teams. With a keen strategic eye, the appointee will be able to take comprehensive member feedback and, where appropriate, apply this to the way we work. As such, this role will someone who is energized by both operational management and strategic, proactive customer outreach.

This is a key role in a tight-knit and focused team and the right candidate will boast strong relationship and people management skills, particularly an ability to understand and empathise with members.

A position description can be viewed HERE.

This role could be domiciled in Auckland or Wellington and will involve some travel. For those seeking a fantastic opportunity to deliver outstanding member services in a dynamic, evolving sector, this role represents a compelling next career step.

 

To apply in strict confidence now, please complete the ‘apply for this job’ application form, attaching your cover letter and CV. Applications close on 13th July 2022, 5pm. Emails will be electronically acknowledged and further correspondence may be by email.

For more information please phone Nick Buck on +64 27 474 5366.

To apply use application form or email cvwlg@sheffield.co.nz

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